Being referred for surgery can feel unfamiliar. Our role is to guide you through the process clearly and respectfully, so you know what to expect at every step.
This page outlines how to organise your appointment, what to bring, and what happens during your first consultation.
A referral from your Dentist, GP or specialist is required before we can arrange a consultation. If you are unsure whether your referral has been received, please contact us and we will confirm this for you.
Once your referral has been sent to us, you can:
to book your initial consultation at any Intraface location - Brisbane, Ipswich or Hervey Bay.
Our team will call you to arrange an appointment.
To help ensure your initial consultation runs smoothly, please bring:
If you are under 18, a parent or guardian must attend with you.
Your surgeon will review your history and perform a thorough clinical assessment before recommending appropriate treatment.
During your appointment, your Surgeon may:
Surgery is recommended only when it is clinically appropriate. In some cases, no surgical treatment is required.
If surgery is advised, we will provide:
If you decide to proceed with surgery, our team will coordinate:
You will receive clear guidance about fasting requirements, medication adjustments and what to organise for the day of surgery.
We also provide post-operative instructions specific to your procedure and follow up after surgery to check on your recovery.
Fees are discussed on the day of your consultation. Treatment costs vary depending on the complexity of the procedure and whether surgery is performed in hospital under general anaesthetic or in our rooms under local anaesthetic.
A detailed, personalised quote will be provided during your consultation, allowing you to make an informed decision about your treatment options.
You may be eligible for rebates from Medicare or your private health insurer, depending on your cover. Our team will provide item numbers so you can confirm rebates directly with your health fund.
Yes. A consultation is essential to assess your condition, review imaging and determine whether surgery is appropriate.
Consultations and surgery are usually scheduled separately. Urgent cases may be managed differently.
This depends on the type and complexity of the procedure, your medical history and your preferences. Some procedures can be performed in our rooms under local anaesthetic. Your surgeon will advise you on anaesthesia requirements.
The cost varies depending on how complex your case is and whether your procedure is performed in-rooms under local anaesthetic or in hospital under general anaesthetic. You’ll receive a personalised, itemised quote after your consultation.
A detailed quotation with payment options will be issued during your consultation. Surgical fees will need to be paid in full before the scheduled surgery date.
If you have any further questions regarding fees, please contact our reception team at (07) 3852 4888.
You may claim a rebate from either Medicare or your private health insurer, but you cannot claim from both sources for the same service.
Once you have paid in full and your surgery has been completed, we will issue a detailed receipt, including item numbers. You can use this document to claim from Medicare or your private health fund, depending on the nature of your procedure and what level of cover you might hold.
Please note: Our practice does not deal directly with private health insurers. You are responsible for lodging your own claim.
Yes, treatment is available to all patients, whether insured or uninsured. During your consultation, you will receive a detailed quotation for our surgical fees. If you proceed with surgery, we will provide contact details for the hospital and anaesthetist so you can obtain quotes for any additional costs.
Recovery varies depending on the procedure. You will be given clear, individualised guidance before and after surgery.
Yes, there is. You can find information about where to park for each Intraface clinic on our locations page.
Please follow your surgeon’s pre-operative instructions carefully. If undergoing general anaesthesia, a standard fasting requirement is to not eat or drink for at least 6 hours before surgery. Arrange for someone to drive you home after your procedure.
If you have received general anaesthesia, you must travel with a responsible adult or carer. Please arrange for an adult to collect you from the hospital and remain with you for at least 24 hours following your procedure.
If your surgery is performed under local anaesthetic only, you may take a taxi; however, we recommend that a family member or friend accompany you where possible.
Some medications, such as blood thinners, may need to be adjusted before surgery. Please inform your Surgeon of all medications you take, and they will advise you accordingly.
If you have been referred and are ready to arrange your consultation, please contact our team. We are here to support you from referral through to recovery.
