Frequently Asked Questions
Am I required to call the hospital and anaesthetist or will those bookings be completed by you on my behalf?
Am I required to hold a referral to visit Intraface?
Am I required to pay upfront for surgery?
Can I have a consultation and treatment at the same time?
Can I receive a quote over the phone?
Do I require a consultation appointment? If so, how long does that take?
How do I make a claim from Medicare and my private health insurer?
Once consultation fees with Intraface Oral and Maxillofacial Surgeons are paid in full you will be issued with a receipt to use to claim from Medicare.
Upon receipt of your surgery payment you will be issued with a treatment credit receipt. After surgery you will be issued a receipt stating the date of the service provided and listing the item numbers and description. It is this second receipt which you will need to use when claiming for the surgical items.
Our surgery does not deal directly with any of the health insurers, thus it is the responsibility of the patient to make claims themselves.
I had my wisdom teeth removed in the regular dentist chair, why is it required for my son/daughter to go to hospital?
Each treatment plan proposed by our surgeons is developed based on the clinical needs and personal preferences of the individual patient. If a procedure is anticipated to be complex or lengthy, our surgeons may recommend a general anaesthetic in order to optimise both the comfort of the patient and their surgical outcomes. At Intraface, we are always happy to discuss treatment options with you in your consultation.
Is it compulsory to return to see the surgeon after surgery?
What happens if I do not hold private health insurance, can I still be treated?
What should I bring to the consultation?
- Your Referral letter
- OPG or any other XRay you may have been given
- Your Medicare details
- Private Health Insurance details, if you are a member (eg. MBF, Medibank Private etc)